11 quarry road
We ship 'Next Day' to the UK via DHL.
Europe and the rest of the world:
We are pretty sure we can ship to you, if you cannot see your country on our list mail us at firstname.lastname@example.org
We ship European and Worldwide via DHL ‘by road’ service this is a fully tracked and signed for service, below we’ve broken down how long by days it’ll take for your package to get to you. Please note this breakdown is a guide and may not be exact if you live in a rural area you may find your package takes a day longer to get to you and in some cases it may take less.
1 Day – Belgium, Luxembourg, Netherlands
2 Days – Northern Ireland, France, Germany, Chanel Islands - UK
3 Days – Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden
4 Days – Bulgaria, Czech Republic, Greece, Poland, Hungary
5 Days – United States of America, Australia, Brazil, Canada, China, Greenland, Hong Kong, South Korea, Iceland, Japan, New Zealand, Norway, Russia, Singapore, Switzerland, South Africa, Taiwan
We offer a no hassle 28 day returns policy on any unworn, full priced items with tags, tickets and original packaging still attached.
We can exchange for a different size, a different colour or a completely different item. If the new item costs more then we will contact you with instructions explaining how to pay the difference.
We can also provide a credit note to spend on anything you like at a later date.
We will be happy to refund any items purchased at full retail price within 28 days of delivery. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase.
Sale and clearance items
Sale or clearance items or items bought during a promotion can be returned under the same hassle free policy as full priced items, except we ask that they are returned within 14 days of delivery.
Please Note we must be able to match all returns to the original web order number and goods must be re-saleable with all tags attached.
Returning items from outside the EU?
When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly
If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.
Do I have to pay the return costs?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
However, wherever you are we'll ship exchanged items back out to you for free.
How long will it take to process my return?
We receive UK and international returns daily (Monday to Friday). We aim to apply all refunds and despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas and sale periods.
What if my order wasn't correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on 07917 400 805 [9.00AM - 5.30PM Mon - Fri] or email us at email@example.com and we will look into it. Please include your order number at all times when e-mailing customer services.
We take great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell. However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.
What if the item is faulty?
Faulty items are dealt with slightly differently. If you think the item you have received is faulty in any way, please get in touch with us on firstname.lastname@example.org or 07917 400 805 [9.00AM - 5.30PM Mon - Fri] and we’ll let you know how to proceed from there.
There are varying time limits in which you can cancel your order dependent on what delivery option you have chosen:
UK Next Day Delivery 15 minutes after completing your order.
UK Standard Delivery 60 minutes after completing your order.
All other delivery options 30 minutes after completing your order.
Email us at email@example.com and we'll try to cancel your order, if it's too late for us to cancel your order. You can return your order to us once you've received it. For more information on how to return your order please see above
Our right to not accept an order or cancel your purchase.
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
• the product is not available / in stock (any payments will be refunded);
• your billing information is not correct or not verifiable.
• your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;.
• your bank transfer payment is not received within 12 calendar days after acceptance of your order.
• there was an error in the price quote.
• we could not deliver to the address provided by you.